Customer Service Organising Month
October 2003
back to Action Month Homepage
UNI Call Centres Homepage

Action Month 2004

UNI Call Centres Homepage

UNI Call Centres Charter

UNI Call Centre Newsletters (NEW)

Activities by UNI affiliates during the action month

Images from the Month

Links

Circular
En  De  Es  Fr
(affiliates only)

Contact
callcentres@union-network.org

Activities by UNI affiliates during the action month
-Latest stories-

• Brazil: Seminario de la Actualización Sindical para Jóvenes Trabajadoras en telecentros

• Issue of Exploitation of Call Centre Workers raised by SINTCAWIPSA in Panama

• DOCUMENTACIÓN Y FOTOGRAFÍAS SOBRE LA JORNADA DE CALL CENTERS CELEBRADA EN MADRID (ESPAÑA) POR UGT COMUNICACIONES

• CEPU, Australia: Call Centre Campaign on Monitoring

• ACTU, Australia: Summary of  key issues in Call Centre week of action: (October 2003)

• Motivierte und zufriedene Beschäftigte braucht ein Unternehmen - und das brauchen auch die Kunden

• FSU, Australia : Flyer to recruit in call centres during customer service month

Click here for more stories           

The "Customer Service Organising Month" will bring together UNI’s efforts to organise customer service workers and add some focus to the initiatives started with the Call Centers Action Day of November 1999.  This is an area where there are a lot of young workers, workers with atypical employment contract arrangements (individual contracts, agency workers etc.) and workers working outside  of traditional boundaries.  Customer service centres are largely unorganised although there have been a lot of efforts from UNI affiliates in recent times to recruit members from this group of workers.

The aims of the "Customer Service Organising Month" and more detailed information on what's happening
you find here...

Contact
callcentres@union-network.org